AskColorado: Online Reference Success Are you a new AskColorado librarian? Are you an AskColorado veteran looking to take your virtual reference sessions to the next level? Are you looking for concrete ways to engage better with patrons online? Then our AskColorado: Online Reference Success Webinar is just what you are looking for. This interactive session will demonstrate tricks of the trade for engaging with patrons from the greeting forward, provide examples and concrete suggestions for working with patrons of all kinds online, and provide attendees with a reference interview toolkit to ensure patrons get exactly the information they need. Date: January 14, 2009 Time: 10 AM - 11 AM Prerequisite: Must be an AskColorado librarian from a participating library.